Purchasing Agent Service Policy

Arielle Store provides a purchasing agent service. Once an order is confirmed, the products will be purchased directly from Korea and subsequently shipped to Malaysia or Singapore.

Due to the nature of our purchasing agent service, all purchases are final. Once a product has been purchased, it is non-exchangeable, non-returnable, and non-refundable. No product warranty or after-sales service is provided by Arielle Store.

For fashion items, footwear, and related products, returns or exchanges will not be accepted due to sizing issues, personal preferences, or other subjective reasons.

Customers are responsible for carefully reviewing their selections and acknowledging the associated risks before confirming their orders.

What if my items arrive damaged?

If you receive a damaged item, please review the following return policy before submitting your request:

- Return Request Period: Return requests for damaged items must be submitted within 7 working days from the date of receipt. A clear, uninterrupted unboxing video is required as proof.

- Original Packaging: Approved damaged items must be returned together with their original box, packaging, and receipt, where applicable.

- Return Deadline: Once your return request has been approved by Arielle Store, the item must be handed over to the courier within 7 working days.

- Promotional Items: Items purchased during promotional events, including Anniversary Sales and Christmas promotions, are not eligible for returns or exchanges, except where required by applicable law.

- Return Shipping Costs: Return shipping costs will not be covered by Arielle Store unless otherwise required by applicable law or agreed upon by Arielle Store.

- Responsibility During Return Shipping: Customers are responsible for ensuring that returned items are securely packed and properly handed over to the courier. Customers should retain proof of shipment. Responsibility for loss or damage during return shipping will be determined in accordance with applicable law.

- Refund Amount: Approved refunds will cover the amount paid for the affected product, excluding the original shipping fee and the value of any voucher or discount applied, where permitted by applicable law.

- Unauthorised Returns: Items returned without prior approval from Arielle Store will not be accepted for processing. Any further handling of such items will be subject to applicable law.

Please contact Arielle Store support@ariellestore.com before returning any item. Returns sent without prior approval may not be processed.