Return & Refund Policy

What is your return policy?
Arielle Store provides a Korea proxy service and hence, all items sold are non-returnable and non-refundable due to change of mind / dissatisfaction of the product quality. 

What if my items are damaged upon arrival?

• Product return request must be made within 7 working days from date received (proven with an unboxing video).
• Damaged items must be returned together with their original box and receipt.
• The return item must be handed over to the courier company within 7 business days upon Arielle Store’s approval of your request.
• Items bought from promotional events (e.g. Anniversary or X'MAS) are not eligible for return and exchange.
• Any shipping costs associated with the return of the item(s) will NOT be covered by Arielle Store. 
• The Customer shall be responsible for the risks and condition of the returned item until it reaches us. Arielle Store will not be liable for any damage or loss of the product prior to Arielle Store receiving it.
• The customer is advised to pack the returned item securely to avoid any damages to the item, shipping box, or its original packaging.
• For refunds, you will be credited with the full value of the product, excluding the shipping fee and voucher used.
• Any items returned without Arielle Store’s approval will not be accepted, refunded, or returned to the sender. 

Is there any warranty on my purchases?
If your item come with a warranty, it must be claimed with the manufacturer. Kindly note that you will need to ship the product back to Korea for repairs.
Any shipping costs associated with the return of the item(s) will NOT be covered by Arielle Store. 

What will I get back after returning the item(s)?
You can choose to have either a prorated refund (if order has applied promotion code) to your bank account (within 1 ~ 14 working days); or exchange a new product with same product value. 

How can I return my purchase?
Kindly email your inquiry to info.arielle@gmail.com with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

How long will it take to receive my refund/new item(s)?
Please allow a minimum of 15 working days from the date we receive your return package.
Refund will based on customer actual paid - Final payment to refund, voucher cannot change into cash term.

I need more information about this. Who do I contact?
You can email your inquiry to support@ariellestore.com .
Our customer service will contact you during working days and hours.